This Privacy Policy explains how AiEnvoy ("we" or "us") collects, uses, and shares your personal information when you use our AI SaaS service, including our primary platform (AiEnvoy) and our specialized video/audio dubbing service (DubEnvoy), collectively referred to as the "Service".
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of your personal information as described in this policy. If you do not agree with the terms of this policy, please do not use the Service.
1. Information We Collect
1.1 Account Information
When you register for an account, we collect personal information such as your name, email address, and billing information (processed via our third-party payment providers).
1.2 Voice and Media Data
When you use our voice synthesis or dubbing features, we collect the audio recordings and video files you upload or record. This includes the vocal characteristics and data contained within those files. We use this data solely to provide the specific AI transformations you request.
1.3 Usage Information
We may collect information about how you use the Service, such as the features you access, the prompts you enter, the duration of your usage, and technical data like your IP address and device type. This is used to improve the Service and maintain security.
2. How We Use Your Information
2.1 Provide and Improve the Service
We use your information to power our AI models. For example, your voice input is used to generate synthesized speech, and your uploaded videos are processed for translation and dubbing. We may also use anonymized data to train and improve our underlying algorithms.
2.2 Communication
We may use your email address to send you Service-related updates, invoices, and promotional materials. You can opt out of promotional emails at any time by following the unsubscribe instructions.
3. How We Share Your Information
3.1 Service Providers
We share your data with trusted third-party providers who assist in operating our Service, including:
- Cloud Infrastructure: For hosting and processing data.
- AI Model Providers: To process specific requests (e.g., translation or image generation).
- Payment Processors: To handle subscription billing and lifetime credit purchases.
3.2 Legal Compliance
We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of others.
4. Data Security
We implement industry-standard security measures to protect your personal information and media files. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention and Deletion
We retain your personal information for as long as your account is active. If you request account deletion, all associated personal data, including Voice Content and Generated Content, will be permanently purged from our active systems within 90 days. Some information may persist in encrypted backups for a short period until they are overwritten.
6. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
- The right to access the data we hold about you.
- The right to correct inaccurate information.
- The right to delete your data ("Right to be Forgotten").
- The right to restrict processing of your data.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting. We recommend checking this page periodically for updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at apps@aienvoy.dev.